Privacy Policy

PRIVACY POLICY

This Privacy Policy describes how Petluvy ("Petluvy," "we," "our," or "us") collects, uses, and shares information about you when you visit, interact with, or make a purchase from petluvy.com (the "Site").

1. Information We Collect

Information You Provide

  • Contact information: name, email address, phone number, shipping address, billing address.
  • Order and payment information: products purchased, order history, and payment details (processed securely by our payment processor — we do not store full card numbers).
  • Account and membership information: VIP Club status, preferences, and any communications you send us.

Information Collected Automatically

  • Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the Site.
  • Cookies and similar technologies: used to operate the Site, remember your preferences, analyze usage, and deliver relevant marketing.

2. How We Use Your Information
We use your information to:

  • Process and fulfill your orders.
  • Manage your VIP Club membership and recurring billing.
  • Communicate with you about your orders, account, and customer support requests.
  • Send marketing emails and promotional offers (you can opt out at any time).
  • Improve the Site, our products, and our services.
  • Detect, prevent, and respond to fraud, abuse, or security issues.
  • Comply with legal obligations.

3. How We Share Your Information
We share your information only with parties that help us run the business or as required by law:

  • Service providers: payment processors, shipping carriers, fulfillment partners, email and marketing platforms, analytics providers, and customer support tools.
  • Legal and safety: if required by law, court order, or to protect our rights, property, or safety, or that of our customers or others.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information for monetary consideration.

4. Cookies
We use cookies and similar technologies to make the Site work, remember your preferences, measure performance, and personalize content and advertising. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

5. Data Retention
We retain your information for as long as necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights
Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Opt out of marketing communications.
  • Restrict or object to certain processing activities.
  • Request a copy of your information in a portable format.

To exercise these rights, contact us at help@petluvy.com. We may need to verify your identity before fulfilling your request.

7. Marketing Communications
When you place an order or sign up for our newsletter, you may receive marketing emails and SMS messages from us. You can unsubscribe at any time by clicking the "unsubscribe" link in any email, replying STOP to any SMS, or contacting help@petluvy.com.

8. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

9. Children's Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact help@petluvy.com so we can delete it.

10. International Users
The Site is operated from the United States. If you are accessing the Site from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on the Site with a new effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, contact us at help@petluvy.com.